

Description
Delivery
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These boards come in 5.4m lengths and a range of heights and depths. This variant is made from superior MDF and can be ordered primed or unprimed.
See our other Lambs Tongue skirting boards here.
Standard delivery is from £14.99, this is a 2-5 working day service on both unprimed and primed goods. We pride ourselves on being the cheapest delivery provider of skirting boards online.
Delivery is available to all UK mainland addresses. With this service you can request a weekday delivery date of your preference (excluding weekends and bank holidays), from a minimum of 5 working days from when you place your order.
Please note 4pm is our daily cut off period, after this time your order will be processed on the next working day. Working days are classed as Monday - Friday.
All deliveries will be made between the hours of 8AM - 6PM, if you cannot be in during the delivery timescale, your order will be left in a safe place at address.
Chosen delivery dates are upheld where possible. In the circumstance where this can’t be adhered to, a member of our customer service team will contact you to arrange a new convenient day / time for you.
You will receive an email and a text message a day before your order is due for delivery.
We advise all customers not to book a fitter for your skirting board until you have received delivery and you are happy with your order.
If our standard delivery timescale can't be achieved, the office will contact you in advanced. If you have any questions regarding delivery, call our friendly staff on 0800 181 4122.
Please note we can't be held responsible for deliveries that arrive damaged due to our courier partners. However, replacements will be made free of charge.
Available to all UK mainland addresses, with this service you can expect to receive your skirting board on a Saturday AM that falls no sooner than 3 days from when your order confirmation is received.
Saturday deliveries are upheld where possible. In the circumstance where this can’t be adhered to, a member of our customer service team will contact you to arrange a new convenient time for you.
We advise all customers not to book a fitter for your skirting board until you have received delivery and you are happy with your order.
The delivery schedule is upheld wherever possible and deliveries are typically completed between 8am – 5:30pm
Delivery is to a ground floor location, access permitting and is a one-man, curbside only delivery. Please note – due to this being a one man service, larger items may require additional assistance to help the driver unload.
Your order will be delivered by either our fleet of vans or our selected courier partners.
All deliveries that are made without signature are done so at the risk of the buyer, we cannot process any claim with our delivery partners for damages without a signature on delivery. It is the customers responsibility to be at the delivery address on the agreed date of delivery.
If you do not advise us that you will not be in and no alternative arrangements have beed made, the goods will be left without signature in a safe place and photographic evidence taken.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns & Refunds
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase emailed to us at sales@metresdirect.co.uk
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item ordered in error such as, wrong dimensions, colour, finish etc.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
For the above cases we will refund 50% of the order value excluding any delivery charges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@metresdirect.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@metresdirect.co.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.
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