Delivery
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Login / Signup
Christmas & New Year shutdown - Order must be placed by midnight Wed 6th Dec 2023 to get delivery before Christmas. Any orders placed after this time will be processed 6th Jan 2024. Office will be closed from Monday 18th Dec - 7th Jan. Happy Christmas and New Year from all at Metres Direct! 🎅
Our standard delivery charges start at just £14.99 and covers a 2-5 working day delivery service. We pride ourselves on being the cheapest delivery provider of interior mouldings online.
We deliver right across mainland UK and with this service you can request a weekday delivery date of your preference (excluding weekends and bank holidays), from a minimum of 5 working days from the date you place your order.
Please note that 4pm is our cut off time and after this time your order will be processed on the next working day. Working days are classed as Monday - Friday and do not include bank holidays. All order placed at weekends will be processed on the next working day. Example, An Express order placed on a Saturday will be processed on Monday (the next working day) and will be delivered on Wednesday or Thursday, 2-3 working days from Monday.
Our deliveries are made between the hours of 8AM - 6PM, if you cannot be in during the delivery timescale, your order will be left in a safe place at the address. If this is a problem, please notify us at the time of placing the order using the notes.
Your chosen delivery dates are upheld where possible. In such circumstance where this can’t be adhered to, a member of our customer service team will contact you to arrange a new convenient day or time for you.
You will receive an email and a text message a day before your order is due for delivery.
We advise all customers not to book a fitter for your skirting board until you have received delivery and you are happy with your order.
If our standard delivery timescale can't be achieved, the customer service team will contact you in advance. If you have any questions regarding delivery, please call our friendly staff on 0800 181 4122.
Please note we can't be held responsible for deliveries that arrive damaged due to our courier partners. However, replacements will be provided free of charge.
Please note the standard timescale doesn't apply to any order(s) being delivered outside mainland UK. Metres Direct can't be held responsible for any delays to these areas.
The delivery schedule is upheld wherever possible and deliveries are typically completed between 8am – 6pm
Delivery is made to ground floor only and is access permitting. All deliveries are typically made one-man and as such the service is a curbside delivery.
Delivery is to a ground floor location, access permitting and is a one-man, curbside only delivery. Please be advised that due to the nature of our products and this being a one-man delivery you may need to provide additional assistance to help the driver unload the goods.
Your order will be delivered by either our fleet of vans or our selected courier partners.
Any deliveries that are made without a signature are made at the risk of the purchaser and we cannot process any claims with our delivery partners when deliveries have been made without a signature. It is the responsibility of the customer to be present at the delivery address on the agreed date of the delivery.
If we have not been advised by you that you will not be and no alternative arrangements have been made for delivery the order will be left at the delivery address without a signature and in a safe place. Photographic evidence of the delivery will be used.
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Returns & Refunds
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase emailed to us at sales@metresdirect.co.uk
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item ordered in error such as, wrong dimensions, colour, finish etc.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
For the above cases we will refund 50% of the order value excluding any delivery charges.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@metresdirect.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@metresdirect.co.uk
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance.
Free delivery over £299!
Spend £299 and get free delivery
Satisfied or refunded
7 day money back guarantee
Top-notch support
Friendly support - 0800 181 4122
Secure payments
Peace of mind with secure payments